Shipping policy
Thank you for shopping at CasiRice! Here’s everything you need to know about our shipping process to ensure your edible rice straws arrive quickly and safely.
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options & Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery in 3-7 business days.
- Express Shipping: Delivery in 1-3 business days for faster service.
Shipping times may vary based on your location and selected shipping method.
Shipping Rates
- Shipping rates are calculated at checkout based on the weight of your order and delivery destination.
- Free Shipping: Orders over £50 qualify for free shipping.
International Shipping
We currently only ship within the UK, but expanding soon, stay tuned!
Order Tracking
You will receive a confirmation email with a tracking number once your order has shipped. Use this number to monitor your shipment’s progress.
Eco-Friendly Packaging
We are committed to sustainability. Your order will be packaged in biodegradable and eco-friendly materials.
Delivery Issues
If you experience any issues with your delivery, we’re here to help:
- Damaged Items: Please email us within 48 hours of receiving your package. Include photos of the damage.
- Lost Packages: If your package is lost in transit, we’ll work with the carrier to resolve the issue or send a replacement.
- Incorrect Address: Double-check your shipping details before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returns & Refunds
Due to the perishable nature of our product, we do not accept returns. If there’s an issue with your order, please contact us and we’ll make it right!
If you have any further questions, feel free to contact us at. Thank you for choosing CasiRice!